You can get the details of the nearest agency to your location from their website If yoder upgrade to an Explora or new decoder have a look at our online store for pricing and to place your order. If you do suspect that one of the decoders in your DStv xtraview setup could be faulty, Multichoice will be able to test the decoder for you free of charge. Multichoice offers a walk-in DStv decoder testing service. Bad quality or faulty components can cause a “e143-4 waiting for communication from primary decoder” error. Therefore the use of DStv approved components is crucial. It is crucial to the integrity of your Dstv xtraview setup that these components function correctly. Most extra view setups do need some sort of splitter or amplifier to relay communication on the heartbeat. If you do have a “waiting for communication from primary decoder Explora ” error, bad quality or damaged cable could be the cause. Therefore ensure that you insist on DStv approved cable to ensure a stable xtraview setup. Fault finding on a weak installation is way more expensive than what you are able to save on a cheaper cable. Some installers use a cheaper cable to make more profit but this is surely not the way to go. We only use DStv approved cable to ensure high quality and reliable installation. Usually the price of cable increases as the quality increases. You can also get your DStv Xtraview 3 decoders from our online shop. If you do experience other errors you can also have a look at our other articles. What could cause a “Waiting for Communication from Primary Decoder” Error?įirstly the quality of your installation could cause numerous errors. Optimal tv is DStv accredited and we can assist you with all your DStv needs, contact us now. Therefore it is very important to ensure that your DStv installation is done by an accredited DStv installer. If this part of the installations does not function correctly you could lose communication between decoders. This truly is the heart of the installation. For more info have a look at our article with the same title What is a Heartbeat cable?Ī Heartbeat cable connects the decoders in an Extra View installation. Some other common error you could expect as and DStv subscriber is a “Searching for signal or no signal – E48-32”. Using DStv approved components and installers is highly recommended. Therefore a failure in this communication chain will cause an error. This kind of setup consequently relies on communication between decoders.Ī Heartbeat cable relays these commands. Therefore you should only experience a “waiting for communication from primary decoder error” if you do have a two or three DStv decoder setup. I think the best thing to do is to switch if you can so they are hit where it hurts (their bottom line).Waiting for Communication from Primary Decoder What does a “Waiting for Communication from Primary Decoder” mean?įirstly this error is only applicable to a DStv xtraview setup. I called them today, waited on hold for 45 minutes, left to go do something for over an hour, came back and I was still on hold. When you call them for any issues, they blame Covid-19 for high call volumes, and don't even answer your call in a timely manner. They're not suppose to charge late fees or terminate service for late payment during the lockdown, but they are continuing to charge customers late fees and interrupting service for late payment. To make things worst, they seem to be adding new mystery charges in your bill as time passes. Unless they upgrade their infrastructure, this isn't going to improve any time soon. I used Pingplotter to monitor packet loss, and most of the times, the drops are happening on the optimum/lightpath portion of the hops. Now that you have a new modem/router, they will blame it on some splitters and replace those, which will not fix the problem. They will blame your router and devices first. Are you getting issues more during peak usage hours? This is most likely due to their network not being able to handle the load.
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